Employment Opportunities

See our list of available positions below. To inquire about a position, please fill out the following form:

Job Openings

Service Advisor

SUMMARY
The Service Advisor/Assistant Service Manager is responsible for scheduling service work and selling additional needed service to customers.  Primary objectives include assuring customer satisfaction and retention, and assuring vehicles are fixed the first visit.
DUTIES AND RESPONSIBILITIES
The Service Advisor/Assistant Service Manager is accountable for performing the duties and responsibilities described below.  The list, however, is not necessarily an exhaustive description of the duties and responsibilities associated with the job.  The Service Advisor/Assistant Service Manager also performs other duties and responsibilities as needed.
Managing Complexity
- Schedules service work and follows up with customers regarding upcoming service needs.
- Makes and implements decisions regarding repair options.
- Coordinates activities to ensure repair work is fixed during the first visit and on time.*
- Utilizes all available information to ensure proper resolution of problems.
- Identifies ways to improve customer service and service operations.
- Identifies repair order trends (e.g., number of orders completed, dollar sales per order).*
Utilizing Fundamental Skills
- Applies information found in technical publications, periodicals, bulletins, etc.
- Uses computer systems to look up part availability and repair orders.
- Understands and uses new systems or processes implemented by Chrysler or the dealership.
- Understands and complies with federal, state, and local regulations, such as safety requirements, hazardous waste disposal, OSHA, Right-to-Know, etc.
*Pertinent to Assistant Service Manager job only.
Producing Quality Results
- Establishes and maintains good working relationships with customers to encourage repeat and referral business.
- Greets customers in a timely and friendly manner.
- Provides accurate and honest advice to customers on the care of their vehicles when selling additional service work.
- Provides accurate cost and time estimates when scheduling appointments and discussing the problem.
- Collects the necessary information (e.g., when, how often, etc.) pertaining to the problem before writing up repair orders.
- Obtains the customer's written approval on all repair orders at the time of the write-up or when closing additional sales.
- Ensures that customer complaints are handled tactfully, promptly, with genuine concern, and according to dealership's guidelines.*
- Takes the initiative to exceed customer satisfaction, even if it requires overcoming obstacles.
- Provides clear and legible record of service completed for both customer and dealership use.
- Monitors the progress of the repair and contacts customers regarding any changes in the time and cost estimates.
- Inspects all repaired vehicles to ensure quality and safety standards are met.
- Performs road tests to ensure repairs are completed properly.
- Ensures the cleanliness of customers' vehicles and waiting area.
- Follows up with customers to ensure service satisfaction.
Communicating With and Valuing Others
- Presents self as a role model by demonstrating commitment to the Service Department, customers, dealership and company.
- Strives for harmony and teamwork within the Service Department and other departments.
- Communicates verbally and non-verbally clearly, concisely and with enthusiasm in one-on-one and group interactions.
- Listens actively to understand others completely.
- Participates/conducts* in weekly department meetings to discuss issues, concerns, and departmental goals.
Managing Demanding Situations
- Resolves all disputes and difficulties with professionalism and composure.
- Performs multiple tasks simultaneously in order to meet and exceed deadlines and expectations.
- Prioritizes work to ensure all deadlines are met.
- Seeks new and challenging responsibilities.
- Identifies possible changes to policies and procedures in order to adapt to changes.*
Applying Business and Technical Knowledge
- Explains technical information about repairs to customers.
- Provides technical advice and information to others as needed.
- Keeps up-to-date on all industry information.
- Strives to increase technical knowledge (e.g., obtaining certifications).
- Uses available information to identify improvements to business practices.*
EDUCATION AND EXPERIENCE REQUIREMENTS
The education and experience requirements listed below are representative of the knowledge, skill and ability required to perform the primary duties and responsibilities successfully.
Education
- Minimum of High School degree or equivalent preferred
- Some college or vocational training preferred
- Valid drivers license preferred
Experience
- Two years experience in an auto repair or service facility required
The physical and work demands listed below are representative of the demands on the job required to perform the primary duties and responsibilities successfully.  Reasonable accommodations may be provided to enable the Service Advisor/Assistant Service Manager to perform the primary duties and responsibilities.
Physical
- Walking about the Service Department
- Bending, stretching, standing and reaching
- Lifting up to 50 lbs.
- Using physical and manual dexterity
- Using computers to look up and enter data
Work
- Noise
- Vibration
- Fumes (e.g., exhaust fumes and paint)
- Dust
- Extreme heat and/or cold
- Other hazardous and non-hazardous materials
 

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Porter

SUMMARY
The Porter is responsible for moving, maintaining and cleaning vehicles.  Primary objectives include ensuring customer satisfaction and retention, and assisting sales and service departments as needed.
DUTIES AND RESPONSIBILITIES
The Porter is accountable for performing the duties and responsibilities described below.  The list, however, is not necessarily an exhaustive description of the duties and responsibilities associated with the job.  The Porter also performs other duties and responsibilities as needed.
Managing Complexity
- Makes and implements decisions regarding maintaining and cleaning vehicles.
- Keeps new and used vehicle lots neat and orderly.
- Moves dealership vehicles as needed.
- Maintains new and used vehicle appearance by cleaning interior and exterior of vehicles, replenishing fluids and replacing batteries as needed.
- Utilizes all available information to ensure proper resolution of problems.
Utilizing Fundamental Skills
- Understands and complies with federal, state, and local regulations, such as safety requirements, hazardous waste disposal, OSHA, Right-to-Know, etc.
Producing Quality Results
- Provides prompt, efficient and quality service to the customers and dealership.
- Takes the initiative to exceed customer satisfaction, even if it requires overcoming obstacles.
- Cleans dealership areas (e.g., walkways and sidewalks) as needed.
Communicating With and Valuing Others
- Presents self as a role model by demonstrating commitment to the department, customers, dealership and company.
- Strives for harmony and teamwork within the dealership.
- Communicates verbally and non-verbally clearly, concisely and with enthusiasm in one-on-one and group interactions.
- Listens actively to understand others completely.
Managing Demanding Situations
- Resolves all disputes and difficulties with professionalism and composure.
- Prioritizes work to ensure all deadlines are met.
- Seeks new and challenging responsibilities.
Applying Business and Technical Knowledge
- Keeps up-to-date on all information that is pertinent (e.g., dealership policies and procedures, etc.) to the Porter position.
- Strives to increase dealership knowledge.
EDUCATION AND EXPERIENCE REQUIREMENTS
The education and experience requirements listed below are representative of the knowledge, skill and ability required to perform the primary duties and responsibilities successfully.
Education
- Minimum of High School degree or equivalent preferred
- Valid drivers license required
Experience
- One year experience in an automobile retail environment preferred

PHYSICAL AND WORK DEMANDS
The physical and work demands listed below are representative of the demands on the job required to perform the primary duties and responsibilities successfully.  Reasonable accommodations may be provided to enable the Porter to perform the primary duties and responsibilities.
Physical
- Bending, stretching, standing and reaching
- Using physical and manual dexterity
- Driving a vehicle
- Lifting up to 75 lbs.
- Using computers to look up and enter data
Work
- Noise
- Vibration
- Fumes (e.g., exhaust fumes and paint)
- Dust
- Extreme heat and/or cold
- Other hazardous and non-hazardous materials

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Technician

SUMMARY
The Technician is responsible for diagnosing and performing inspections, repairs, maintenance and installations efficiently and according to Chrysler's quality, safety and time standards.  Primary objectives include ensuring customer satisfaction and retention, and assuring vehicles are fixed the first visit.
DUTIES AND RESPONSIBILITIES
The Technician is accountable for performing the duties and responsibilities described below.  The list, however, is not necessarily an exhaustive description of the duties and responsibilities associated with the job.  The Technician also performs other duties and responsibilities as needed.
Managing Complexity
- Makes and implements decisions regarding repair options.
- Utilizes all available information to ensure proper resolution of problems.
- Determines the appropriate tests to perform on a vehicle to accurately identify the problem.
- Completes repair orders within specified time frame and notifies appropriate personnel if otherwise.
- Coordinates with the Parts Department to ensure availability of parts on the first visit.
Utilizing Fundamental Skills
- Uses manuals including diagrams as necessary to complete the repair order.
- Completes all repair orders according to dealership policy.
- Reviews and evaluates service write-up to determine if additional information is necessary.
- Applies information found in technical publications, periodicals, bulletins, etc.
- Uses computer systems to look up part availability and repair orders.
- Understands and uses new systems or processes implemented by Chrysler or the dealership.
- Understands and complies with federal, state, and local regulations, such as safety requirements, hazardous waste disposal, OSHA, Right-to-Know, etc.
Producing Quality Results
- Establishes and maintains good working relationships with customers to encourage repeat and referral business.
- Ensures that customer complaints are handled tactfully, promptly, with genuine concern, and according to dealership's guidelines.
- Takes the initiative to exceed customer satisfaction, even if it requires overcoming obstacles.
- Provides clear and legible record of service completed for both customer and dealership use.
- Collects the necessary information (e.g., model year, etc.) before requesting parts.
- Submits all claims promptly.
- Performs road tests to ensure repairs are completed properly.
- Ensures the cleanliness of customers' vehicles.
Communicating With and Valuing Others
- Presents self as a positive role model by demonstrating commitment to the Service Department, customers, dealership and company.
- Strives for harmony and teamwork within the Service Department and other departments.
- Communicates verbally and non-verbally clearly, concisely and with enthusiasm in one-on-one and group interactions.
- Listens actively to understand others completely.
- Assists Service Advisors to explain repairs to customers as needed.
- Assists other technicians as needed.
Managing Demanding Situations
- Resolves all disputes and difficulties with professionalism and composure.
- Performs multiple tasks simultaneously in order to meet and exceed deadlines and expectations.
- Prioritizes work to ensure all deadlines are met.
- Seeks new and challenging responsibilities.
Applying Business and Technical Knowledge
- Performs preventive maintenance, cleaning and repairs of dealership tools and equipment.
- Diagnoses vehicles using appropriate tools, equipment and resources.
- Provides technical advice and information to others as needed.
- Keeps up-to-date on all industry information.
- Strives to increase technical knowledge (e.g., obtaining certifications).
EDUCATION AND EXPERIENCE REQUIREMENTS
The education and experience requirements listed below are representative of the knowledge, skill and ability required to perform the primary duties and responsibilities successfully.
Education
- Minimum of High School degree or equivalent
- Valid drivers license
- Provence certification preferred in some of the following:
- Electrical or Electronic Systems
- Brakes
- Heating and Air Conditioning
- Suspension and Steering
- Manual Drive Train and Axles
- Automatic Transmission or Transaxle
- Engine Performance
- Engine Repair
Experience
- Three years experience in an auto repair or service facility required; more than five years preferred
- Tools required to perform repairs and services

PHYSICAL AND WORK DEMANDS
The physical and work demands listed below are representative of the demands on the job required to perform the primary duties and responsibilities successfully.  Reasonable accommodations may be provided to enable the Technician to perform the primary duties and responsibilities.
Physical
- Walking about the dealership
- Using hand and/or power tools and equipment consistent with industry standards
- Bending, stretching, crawling, reaching and climbing
- Lifting up to 70 lbs.
- Using physical and manual dexterity
- Driving a vehicle (if a valid driver)
- Using computers to look up and enter data
Work
- Noise
- Vibration
- Fumes (e.g., exhaust fumes and paint)
- Dust
- Extreme heat and/or cold
- Other hazardous and non-hazardous materials
 

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Contact

S & B Keswick Motors Limited

475 The Queensway South
Directions Keswick, ON L4P2E2

  • Sales: 1 (877) 347-5215
  • Service: 1 (888) 718-1574
  • Parts: 1 (888) 863-4919

Hours

  • Monday 7:00am-9:00pm
  • Tuesday 7:00am-9:00pm
  • Wednesday 7:00am-9:00pm
  • Thursday 7:00am-9:00pm
  • Friday 7:00am-5:00pm
  • Saturday 7:00am-5:00pm
  • Sunday Closed